1. Advanced Support and Escalation Management

• Act as the final escalation point for complex incidents affecting firewalls, VPN, proxy, IPS, SSL inspection, DDoS, and network ATP.
• Perform deep troubleshooting, packet analysis, and protocol level investigations for critical issues.
• Own root cause analysis for recurring or high impact incidents and define corrective and preventive actions.

2. Configuration, Optimization and Maintenance

• Design, implement, and tune policies on Palo Alto, Cisco ASA or FTD, and Fortinet firewalls. Including segmentation, zero trust style rules, NAT, and security policies.
• Manage VPN services for remote access and site to site connectivity. Including authentication, MFA integration, and high availability.
• Administer Forcepoint Web proxy and SSL decryption policies. including safe bypass lists, categories, and exception handling.
• Operate Gigamon SSL inspection, Arbor DDoS, and network IPS or ATP solutions. ensuring signatures, profiles, and protections are updated and tuned.
• Own backup, restore, and lifecycle tasks for all network security devices. including upgrades, certificate rotations, and HA testing.

3. Architecture and Design

• Contribute to low level designs, network security architectures, and change plans for new services and projects.
• Recommend improvements in zoning, traffic flows, and control placement to align with SAMA CSF and NCA ECC requirements for network and perimeter security.

4. Incident Response and Reporting

• Lead network security incident response during major events. coordinate with SOC, infrastructure, and application owners.
• Produce detailed RCAs, including packet captures, logs, timeline, business impact. and hardening recommendations.
• Provide dashboards and reports on policy changes, rule usage, blocked traffic trends, and attack statistics.

5. Technical Leadership and Mentoring

• Mentor L2 Network Security Engineers on troubleshooting methods, tooling usage, and SOPs.
• Review and approve L2 changes for complex or high-risk activities.
• Contribute to our own runbooks, hardening guides, and standard templates for network security changes.

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