Our Client in need of a Remote Mortgage Servicing Complaint Analyst.
Responsibilities:
- Monitor and evaluate regulatory and industry changes affecting mortgage origination and servicing operations
- Analyze new requirements to determine business impact, compliance risks, and necessary operational changes
- Partner with business teams to implement regulatory updates and maintain ongoing compliance
- Provide guidance on mortgage servicing, origination, consumer protection, and compliance requirements
- Research and respond to escalated consumer complaints, regulatory inquiries, and servicing-related requests
- Support required regulatory response processes and ensure appropriate documentation is maintained
- Assist with consumer privacy requests and other privacy compliance activities
- Support regulatory examinations, audits, monitoring, issue remediation, and compliance reviews
- Identify opportunities to strengthen compliance controls, workflows, reporting, and operational processes
- Participate in cross-functional compliance and regulatory implementation initiatives
- Prepare reports, analyses, presentations, and supporting documentation for leadership and regulatory activities
- Serve as a compliance resource for business partners and assist with resolving day-to-day regulatory questions
Requirements
- Associate or Bachelor’s degree in Business, Finance, Legal Studies, Risk Management, Compliance, or a related field, or equivalent relevant experience
- 3+ years of mortgage industry experience with knowledge of origination and servicing operations
- Experience in compliance, regulatory affairs, audit, risk management, quality control, or a related function
- Experience identifying compliance risks and recommending process or control improvements
- Strong understanding of federal and state requirements affecting residential mortgage origination and servicing
- Knowledge of consumer complaint management, privacy compliance, regulatory examinations, and compliance controls
- Strong analytical, critical-thinking, investigative, and problem-solving skills
- Strong organizational skills, attention to detail, and sound professional judgment
- Excellent written and verbal communication skills with strong stakeholder management abilities
- Proficiency with Microsoft Office and collaborative business applications
- Ability to research and interpret regulatory requirements and translate them into practical business solutions
- Ability to manage multiple priorities effectively in a fast-paced environment
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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