The Mortgage Call Center Representative acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
Requirements
- 1+ years of mortgage experience preferably in a processing role with direct customer contact in a call center environment is required; If no mortgage experience then 2+ years of direct customer contact in a financial industry high volume call center
- Bilingual Spanish is a plus
- General understanding of applicable Federal, State and Local mortgage regulations a plus
- Must be a team player with strong attention to detail and able to work independently
- Proven track record at delivering timely and accurate information in a fast-paced environment
- Excellent critical thinking, problem solving, mathematical skills and sound judgment
- Effective time management skills to deliver work on time
- Capable communicator, written and oral
- Strong negotiation skills with ability to effectively resolve problems
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
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