Manager, Customer Insights

Manager

Manager, Customer Insights

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  • Date posted
    September 24, 2026
  • Expiration date
    December 24, 2026
  • Application ends
    December 24, 2026

As a client-facing category leader, you will help shape measurement strategy, elevate the voice of our advertiser clients, and position LMN as a trusted strategic partner.
What You Will Do

  • Lead, develop, and coach a team of global analysts responsible for client media measurement, insights, and strategic reporting.
  • Partner closely with Sales, Account Management, and Media Planning teams to prioritize work, allocate resources, and ensure delivery against client expectations and business objectives.
  • Translate client business goals, marketing objectives, and key questions into strategic learning agendas and measurement plans that balance frequency, depth, and business impact.
  • Serve as the senior escalation and consultation point for complex client analyses, recommendations, and strategic narratives.
  • Ensure insights and recommendations are actionable, aligned to client objectives, and grounded in sound analytical methodologies.
  • Drive consistency and excellence in storytelling, data visualization, and executive-level communication across the team.
  • Act as a category expert and trusted advisor, bringing forward relevant business, customer, and category insights to help clients grow their business .
  • Synthesize information from multiple data sources and measurement solutions into clear, strategic recommendations for future investment and optimization.
  • Partner cross-functionally to influence reporting capabilities, measurement offerings, and future roadmap priorities based on client needs and market trends.
  • Represent the Client Insights function in leadership discussions, helping shape the strategic direction of LMN’s measurement and insights offerings.

Minimum Qualifications

  • Bachelor’s degree Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative or equivalent years of experience in lieu of education requirement, if applicable
  • 5 Years Experience in insights and analytics
  • 3 Years Experience in retail media or general media analytic
  • 3 Years Experience in analytical, decision-making, and project management
  • 3 Years Experience story-telling with data and to present data stories in a compelling and easy-to-understand way
  • 3 Years Experience A/B testing
  • 3 Years Experience with Microsoft Office tools (e.g. Word, Powerpoint, Excel)
  • 3 Years Experience in working with such tools as Tableau, Power BI, Sequel, or similar tools
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