Our Client Currently looking for Lead Software Engineer – Technical Support

Description :

– Understand how the product works and how it is used by customers.

– Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.

– Exposure on Rest API’s.

– Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc).

– Should be primary TSE for multiple large(>1M/year) accounts.

– Should be able to manage customer requirements for large accounts.

– Should be able to guide ASE/SE/SSE for quicker resolutions as TechLead.

– Should achieve productivity goal for the tech team as TechLead.

– Should be able to drive initiatives for productivity and ticket resolution quality improvement.

– Work on providing innovative ideas to improve ticket closure quality.

– Understand and fulfill enhancement requests received via customer use-cases.

– Should be able to contribute on knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.

– Provide technical expertise, guidance, mentorship to team members.

– Participate in hiring processes.

– Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.

– Offer innovative ideas to improve ticket resolution quality.

Qualifications :

– 7-10 years of experience in a Support or Sustaining engineering role.

– Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET , MVC, SQL, Stored Procedures and JavaScript.

– Expertise on Windows Azure and Cloud Computing will be an added advantage.

– Net and Azure certification would be added advantage.

– Understanding of customer support processes and tools.

– Ability to follow defined processes.

– Good written and verbal communication skills.

– The ability to be a good listener, and to understand customer issues.

– Ability to work independently on issues assigned.

– Flexible to work in rotational shifts.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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