We are seeking a motivated and customer-oriented Analyst and Engineer to support smooth operations and resolve technical and functional issues.

– Strong problem-solving and communication skills

– Advanced troubleshooting capabilities to handle complex technical issues escalated from L1, including in-depth software and system diagnostics across various cloud resources

– Understanding of application scaling and high availability concepts

– Perform detailed troubleshooting, log analysis, configuration checks, and environment validation

– RCA documentation and incident response communication to all stakeholders

– Escalate critical or unresolved issues to the engineering team with proper documentation

– Troubleshoot API, REST/gRPC communication failures, and timeout issues

– Strong knowledge of Docker and Kubernetes commands

– Provide 24×7 on-call support to respond to incidents and ensure system availability

– Analyze system usage patterns and proactively identify warning signs and service degradation

– Own SSL certificate rotation and renewal activities

– Manage incident response, troubleshooting, resolution, and documentation of RCA and PIR reports

Skills Required :

– Proficiency in troubleshooting various cloud resources such as EC2, EKS, RDS, S3, EMR, etc.

– Good understanding of databases, networking, and web technologies

– Experience working in microservices environments using CloudWatch, OpenSearch, ELK Stack, and monitoring tools such as Prometheus and Grafana

– Programming knowledge in Python and Shell Scripting would be an added advantage

– Familiarity with ServiceNow, Jira, and Confluence tools

– AWS Cloud certifications and ITIL certifications are recommended

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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