Our Client Currently looking for IT Support Technician
Responsibilities:
- First level support in a 24x7x365 environment focused on the local facility and user base
- Central point of contact for all service events related to Nortek IT environment (T1)
- Provides Tier 1 technical hardware and software problem resolution by performing problem diagnosis and guiding users through step-by-step solutions
- Reviews incoming requests, both from our service management system, direct user contact, and general phone queues
- Resolves problems and/or escalates issues as necessary to resolve in a timely manner
- Provides technical support to teams within the organization as needed
- Manages ticket queue and maintains all SLAs as defined by service management
- Participate in Nortek projects to test, pilot and/or implement new hardware and software as necessary in support of local facility requirements
Requirements
- 1-3+ years of hands-on PC desktop support experience or equivalent training
- Familiarity with Microsoft Windows and Office suite required
- Strong skills in patience, empathy, and investigation
- Consistent self-starter with capacity for self-guidance is desired
- Excellent written and oral communication skills are required
- Ability to perform physical tasks such as moving and lifting computer and other equipment as required
- Experience with Enterprise Networking, Security, and Operations is a plus
- Prior experience working in manufacturing plant environments is a strong plus
- Bi-lingual in English, Spanish, French is a strong plus
- Familiarity with Microsoft Azure and Enterprise ERP systems is a strong plus
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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