Our Client Currently looking for IT Support Team Leader

What You’ll Do

• LeaderShip & Operations:
  • Lead and mentor a team of IT support engineers, setting clear priorities and performance expectations
  • Own and drive the day-to-day IT support operation for ~1,500 users across HQ, remote offices, and distributed sites
  • Manage escalations, serve as the team’s primary point of contact for complex issues, and ensure timely resolution
  • Build, maintain, and enforce IT support processes, procedures, and runbooks
  • Track and report on KPIs: ticket volumes, SLA adherence, CSAT, and resolution times
  • Identify automation and efficiency opportunities to continuously improve service quality
• Technical Responsibilities:
  • Oversee troubleshooting of hardware, software, and network issues across all user-facing systems
  • Manage corporate endpoint fleet — deployment, configuration, patching, and lifecycle using MDM solutions (Intune, Jamf, or equivalent)
  • Maintain and improve corporate cloud environment: Microsoft 365, Azure AD / Entra ID, Exchange Online, SharePoint
  • Support and manage corporate collaboration platforms (video conferencing, telephony/UC systems, AV setups)
  • Work closely with the Cyber Security team to enforce policies, respond to incidents, and implement controls
  • Maintain full visibility of IT inventory — hardware, software licenses, and assets
  • Support remote and branch sites — including network fundamentals (LAN, Wi-Fi, VPN) and remote management tools
• Strategy & Improvement:
  • Participate in IT roadmap planning and contribute ideas that improve the employee technology experience
  • Evaluate and onboard new tools and technologies that improve support efficiency or employee productivity
  • Develop and maintain onboarding/offboarding workflows to ensure a consistent and secure experience

Who You Are

• 4+ years of experience in corporate IT support, with at least 2–4 years in a team lead or senior role
• Proven track record of supporting large user bases (1,000+ users) in a multi-site or global environment
• Strong service orientation — you measure success by the quality of the experience you deliver
• Experience managing or mentoring IT support staff, including workload planning and performance feedback
• Proven experience managing both on-site and remote employees, maintaining team cohesion, accountability, and engagement across distributed locations
• Solid hands-on knowledge of Microsoft ecosystem: Windows OS, Active Directory, Microsoft 365, Entra ID.
• Experience with MDM platforms such as Intune, Jamf, SCCM, or similar
• Good understanding of network fundamentals: LAN, Wi-Fi, VPN, DNS, DHCP
• Comfortable managing collaboration platforms (Microsoft Teams, Zoom, video conferencing infrastructure)
• Strong communicator — fluent English (spoken and written), able to explain technical concepts clearly to non-technical stakeholders
• “Can do” attitude — resourceful, calm under pressure, and solution-focused
• Hands-on experience with an ITSM platform (ServiceNow, Freshservice, Jira Service Management, Zendesk — strong advantage)

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

  #AlbionarcJobs#FintechJobs

  #AsiaJobs#MiddleEastCareers

  #TechTalent#FintechRecruitment

  #FinanceOpportunities#