As the IT Support Analyst  , you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence . This role combines hands-on troubleshooting, ticket execution, onboarding and off-boarding support, and in-person office support, with opportunities to improve documentation, reduce recurring issues, and strengthen the employee experience.

How you’ll make an impact

• Provide frontline IT support for  key vendor groups across devices, identity and access, and core SaaS applications, including Okta, Google Workspace, Atlassian, Slack, and other workplace tools.
• Keep help desk inquiries, service requests, and support work organized and up to date through the internal ticketing system, ensuring timely, clear, and effective resolution.
• Troubleshoot and resolve a broad range of moderately complex hardware, software, access, and general IT issues with minimal disruption to employee productivity.
• Support onboarding and offboarding for employees, temporary workers, vendors, and contractors, including device provisioning, account access, and systems setup.
• Serve as the primary onsite IT support presence , helping employees stay productive during day-to-day operations, high-visibility meetings, and team onsites.*
• Deliver IT guidance and application support that helps employees effectively use the tools and resources they need to do their work.
• Document support tasks, workflows, and repeatable processes to improve team consistency, knowledge sharing, and training.
• Identify recurring issue trends and help improve documentation, workflows, and service standards to reduce future tickets and strengthen the overall support experience.

Minimum Qualifications 

• 2+ years of experience in a technical support, IT support, or customer service environment supporting macOS.
• 2+ years of experience providing first- and second-level support for workplace technologies such as SSO (Okta), Google Workspace, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
• Experience independently troubleshooting and resolving network, access, device, and general IT support issues.
• Experience participating in IT projects or larger operational initiatives.
• Experience working with internal stakeholders and external vendors to support services, issue resolution, or office technology needs.
• Proficient written and verbal communication skills in employee-facing support environments.
• Ability to identify support trends and recommend process improvements to reduce recurring issues.
• Understanding of internal and external customer support needs in a fast-paced environment.

• Are you interested in this position?

   

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