Our Client Currently looking for IT Service Design & Introduction Lead (VP)

Knowledge & Skills

• Proven experience in Service Design and Transition within a regulated financial services environment.
• An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management.
• Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context.
• Deep knowledge of ITIL v4 service management frameworks.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Strong documentation and process design capabilities.
• Experience with the service management tool ServiceNow.

Preferred Qualifications

• ITIL v4.
• Project management certification.
• Proficiency in tools like Visio & SharePoint for service documentation and process mapping.
• Background in enterprise architecture or solution design.

Regulatory Knowledge

• Experience working with Japanese or Asian financial institutions is a plus.

Knowledge of ECB SSM (Single Supervisory Mechanism) expectations and DORA (Digital Operational Resilience Act) is advantageous

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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