We are looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.
Responsibilities:
- Shadowing and documenting live operational workflows, dependencies, and system interactions
- Mapping technical processes and identifying bottlenecks or inefficiencies
- Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
- Drafting clear process documentation and improvement recommendations
- Communicating findings to both technical and non-technical stakeholders
- Fast-paced, mission-critical operations center supporting real-time systems
Requirements
- 5+ years of relevant technical experience
- Experience in NOC/SOC/Operations Center or equivalent 24×7 support environment
- Prior hands-on experience in at least two of the following: Windows workstation support; Real-time operations or command-center environments; TCP/IP networking or systems administration; Web application or infrastructure troubleshooting
- Familiarity with monitoring tools, cloud diagnostics, or automation platforms
- Comfortable collaborating with DevOps/Infrastructure teams
- Strong technical documentation and analytical capability
- Excellent communication and interpersonal skills
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