We are seeking an IT Client Support Technician to provide multi-channel technical support to enterprise end users across phone, chat, and email. This role focuses on troubleshooting moderately complex hardware, software, operating systems, and local network issues while ensuring strong documentation and data integrity practices. The position begins with onsite training (first week) and transitions to a remote schedule.
Role & Responsibilities:
- Deliver technical support for end-user workstations, resolving hardware, software, and system issues
- Install, configure, and reconfigure Windows PCs, macOS devices, and mobile equipment
- Log and manage incidents through ITSM tools (e.g., ServiceNow, JIRA) while ensuring proper documentation
- Support data integrity through system backups and adherence to operational procedures
- Monitor local networks, replace peripherals, and escalate more complex infrastructure issues
- Create and maintain knowledge base articles, installation guides, and technical documentation
- Partner with cross-functional teams to manage user access, security, and system authorizations
Requirements
- High School diploma or GED required (Associate’s in Computer Engineering or similar preferred)
- Preferred certifications: CompTIA A+, MCDST, MCP, or MCSE
- 2+ years of desktop support experience in an enterprise IT environment
- Experience supporting both Windows/M365 and macOS environments
- Familiarity with ticketing systems such as ServiceNow or JIRA
- Hands-on experience with Active Directory, Office 365, antivirus tools, virtual desktops, and SaaS platforms
- Strong communication skills with the ability to translate technical issues to non-technical users
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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