The Inside Sales works with business partners and vendors to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality.

Responsibilities:

• Promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination
• Understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client’s strategic business plan, and create incremental revenue opportunities
• Actively seeks opportunities to drive down the cost of delivery
• Is the principal contact for all service operational and tactical issues for the client and company delivery organizations
• Develops and nurtures an excellent client relationship at the executive level supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities
• Frequently contributes to the development of new ideas and methods
• Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors
• May participate in cross-functional initiatives
• May provide mentoring and guidance to lower-level employees
• Frequently represents the organization to external customers/clients