Our Client is seeking a Tier 1 IT Help Desk Technician to provide first-line technical support to end users. Summary: This role is responsible for troubleshooting common hardware, software, password, connectivity, and system access issues while delivering excellent customer service. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to efficiently resolve and escalate technical issues as needed in a fast-paced environment.
Requirements
- Help Desk or IT Support experience
- Experience supporting enterprise applications and business systems
- Continuous learning mindset with a focus on technical development
- Independent learner
- Strong communication skills
- Detail-oriented and reliable
- Excellent deductive reasoning skills
- Bilingual skills are a plus
Desired Skills:
- Experience delivering exceptional customer service
- Strong troubleshooting and technical support expertise
- Strong verbal and written communication skills
- Ability to identify root causes and implement effective solutions
- Ability to mentor, train, and support team members
- Experience supporting transportation, logistics, or supply chain systems is a plus
Experience supporting enterprise business applications is highly preferred, including:
- Transportation Management Systems (TMS)
- Mobile Applications
- Scan & Imaging Solutions
- Logistics & Workflow Platforms
- Email Configuration & Account Setup
- Infios (formerly MercuryGate) TMS
-
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#AlbionarcJobs#FintechJobs
#AsiaJobs#MiddleEastCareers
#TechTalent#FintechRecruitment
#FinanceOpportunities#
