Our Client Currently looking for Growth Account Manager Associate

What you’ll do:

• Manage the SMB product-support inbox: triage requests, open and track issues in Jira (or similar), and guide customers through account setup.
• Collaborate with SMB Account Managers to strengthen their books of business and surface upsell opportunities
• Identify high potential new customers and connect them with Account Executives
• Become a Navan product expert—use your knowledge to troubleshoot, educate, and spot revenue opportunities.
• Serve as the voice of the customer, sharing feedback that improves features and internal processes.
• Meet or exceed targets for first-reply time and CSAT.

What we’re looking for:

• 1–2 years in a customer-facing role (support, success, account management, or similar).
• Familiarity with corporate travel or Navan’s platform is a plus, but we will provide training.
• Strong written communication; you can translate complex issues into clear, empathetic emails.
• Ability to prioritize in a fast-moving environment and think independently when faced with new scenarios.
• Meticulous attention to detail and a passion for excellent customer service.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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