We are seeking a highly driven and detail‑oriented Global Billing Coordinator to support  European operations,  This role is pivotal in ensuring seamless billing operations, accurate financial transactions, and exceptional customer experience across multiple regions.

The ideal candidate will thrive in a fast‑paced, global environment—demonstrating strong analytical skills, adaptability, and a proactive mindset while collaborating with cross‑functional teams and clients. This is an exciting opportunity for someone who is passionate about process excellence, enjoys solving complex billing challenges, and is eager to contribute to a growing international organization.

Responsibilities

• Successfully work within Envoy’s order management and billing systems to deliver accurate invoices to customers on a timely basis. This includes reviewing invoices for accuracy while managing relationships with a growing list of clients that may require customer specific invoice options.
• Mange invoice adjustments and/or credits that are to be applied to customer accounts; coordinate unique customer needs for invoices and account statements.
• Utilize and maintain third‑party billing websites for invoice submission and collections outreach.
• Manage emails coming to the accounts receivable inbox.
• Develop and maintain relationships with counterparts on the external customer and internal business side (case managers) to understand billing and payments experience for Envoy customers.
• Reach out to customers on overdue balances to ensure timely payment of invoices and assist in resolving invoicing questions from customers; leverage customer needs, Envoy’s products, and systems to identify and proactively address drivers of non‑payment.
• Responsible for cash related activities including application of cash receipts to open invoices, cash reconciliations, and detailed cash tracking.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
• Regularly coordinate with the accounting team to ensure that transactions are recorded accurately and timely; assist with any reconciliations or analysis on customer billings, collections, or trending.
• Recommend and help formulate policies, procedures, and system enhancements to improve invoicing and collection operations.
• Support finance team with ad hoc projects.

Qualifications

• Bachelor’s degree preferably in Accounting or Finance; and/or similar credentials or relevant experience
• 3+ years of experience in accounting, billing and collections, or related position
• 1-3 years of experience in a customer‑facing role
• Experience processing & adjusting invoices from a billing system; experience with the Billing‑Platform system is a plus
• Advanced level proficiency in Excel, Outlook and Word
• Must speak fluent English; Ability to read English, Dutch, French, and German or use the appropriate tools to translate

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