Our Client Currently looking for Fraud & Claims Operations Representative

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, outbound calls, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ year of financial services experience, preferably within a branch banking environment
• Check negotiability experience
• Ability to handle challenging customer interactions with empathy, professionalism, and sound judgment while maintaining a positive customer experience
• Ability to navigate multiple screens, applications, and search tools to find information
• Ability to make independent decisions and use sound judgment in a fast-paced work environment
• Strong analytical skills with high attention to detail and accuracy
• Strong verbal, written, and interpersonal communication skills
• Ability to manage multiple responsibilities and meet deadlines in a dynamic work environment

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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