We are searching for highly engaged individuals with a previous background in fraud prevention and

detection at a financial institution.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Include but are not limited to –

• Monitor and analyze transactions and account activities to identify suspicious activity and

potential fraud.

• Utilize various fraud detection tools to identify and prevent fraud proactively.
• Accurately document fraud attempts, trends and loss events.
• Speak to account holders, victims and fraudsters where appropriate to gather further

information and supporting documentation.

• Review and process customer claims of unauthorized activity related to Debit card, Credit

card, ACH, P2P and Bill Payments using a variety of systems.

• Analyze dispute cases and merchant documentation to determine chargeback eligibility.
• Keep management up to date on fraud-related incidents, emerging trends and make

recommendations for process improvements.

• Ensure that all alerts and cases are handled in an efficient and timely manner.
• Regularly exercise discretion and independent judgment in the performance of essential job

functions.

• Provide cross-functional support to internal operational and support teams by response to

internal messaging systems, transfer of phone calls, or providing input on transaction decisions

escalated for fraud review.

• Effectively communicate with clients and operational teams, while maintaining response times

within our standard Service Level Agreement timeframes.

• Other duties as assigned

QUALIFICATIONS

• Some college, with preference for Business, Criminal Justice, or Finance-Related 

• At least 3 years of experience in fraud detection, investigation or a related field.
• Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred

but not required.

• Past experience working in a financial institution or in a fintech environment.
• Fraud certification desired.
• Understand assignments and complete work independently without requests for repeated

direction.

• Understand basic process flows and upstream & downstream impacts.
• Require limited manager intervention between assignment and delivery.
• Recognize, own and learn from mistakes.
• Open minded and adaptable to new ideas in a changing environment.
• Exceptional attention to detail.
• Comfortable navigating multiple systems and applications, utilizing resources to solve

routine challenges.

• Ability to multi-task and to function efficiently in a high volume, fast paced, deadline

oriented environment.

• Diligent time management, prioritization and analytical skills.
• Team building, interpersonal, and relationship building skills.
• Proven strong verbal/written communication and interpersonal skills.
• Ability to handle complex situations requiring analysis or research while using

independent judgment.

• Ability to identify issues and demonstrate analytical, research and problem resolution

skills.

• Existing knowledge of banking policies, procedures, government regulations.
• Excellent customer service skills and ability to handle routine/occasional customer service

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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