We’re looking for a Human-Centered Design (HCD) Experience Architect who blends strategic vision with hands-on execution. You’ll help shape where our digital experiences are headed (roadmaps, strategic research, stakeholder alignment) while also driving the practical work that makes them delightful and usable (research synthesis, usability testing, design reviews). You’ll partner closely with business stakeholders, designers and software development teams to ensure user needs, business goals, and technical realities stay aligned. Some days that looks like leading research and shaping an experience roadmap – other days it’s reviewing designs, running usability tests, or synthesizing findings so teams can act. This role is best suited for someone who’s confident in their craft, curious by nature, and comfortable navigating ambiguity without needing everything perfectly defined.

Duties:

• Conduct ongoing user research to inform experience priorities and product direction
• Develop and evolve personas, journey maps, and experience frameworks that guide decision-making
• Support experience roadmaps by connecting user insight, business value, and delivery realities
• Partner with stakeholders to align on vision, goals, and what -good- looks like
• Plan and facilitate usability testing, design reviews, and feedback sessions
• Conduct qualitative and quantitative research and synthesize insights into clear recommendations
• Identify experience challenges, uncover root causes, and propose practical solutions
• Contribute to discovery and research activities that support both near-term delivery and longer-term planning
• Translate insights into artifacts and guidance that teams can actually use
• Work closely with business partners to understand needs, constraints, and success measures