Our Client is seeking an Epic Applications Analyst.
Responsibilities:
- Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries,
troubleshooting all application issues and offering guidance on system functionality.
- Assists in basic system configuration, and data entry, to support template updates,
management of user settings and preferences, or application workflows under direction
- *Administers routine system and quality assurance tests on all new features, updates, and
patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership
- Aids in the development of user-facing training materials and resources to support the education and onboarding of all clinical and operational staff who will utilize the EHR
- Provides sessions on introductory training on EHR in a one-on-one setting to ensure all end
users have proper support while under the supervision of Senior Analysts, or Application Trainers
- Utilizes the service management and ticketing system to track all reports, updates, and
incidents to ensure all issues are properly tracked accurately and effectively
- Handles any unresolved, complex and critical incidents, while escalating issues to Senior
Analysts and Leadership with proper documentation of issues and the impact on users if necessary
Requirements
- Education: Associate’s degree in Information Technology, Healthcare or Business
Administration, or relevant field
- Certification: Epic accreditation in required specialty within six (6) months of start date
- Work Experience In Lieu of Education: Three (3) years of experience in Healthcare,
Electronic Health Records system or IT support
- Work Experience: One (1) years of experience in Healthcare, Electronic Health Records
system or IT support
- Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint
- Basic problem-solving skills
- Strong communication skills
- Ability to learn new software systems quickly
- Familiarity with clinical workflows and healthcare operations
Preferred:
- Work Experience: Experience in a clinical or healthcare, and Epic or other EHR systems
- Skills/Knowledge/Abilities: Basic understanding of Epic modules (e.g., EpicCare, Epic
Resolute) Relevant Healthcare Technology Certification(s):
- Certified Healthcare Technology Specialist (CHTS)
- Certified Associate in Healthcare Information and Management Systems (CAHIMS)
- Certified Professional in Healthcare Information and Management Systems (CPHIMS)
- Any other relevant certification(s) in Healthcare Technology
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Are you interested in this position?
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