We are looking for an Engineer, Center of Excellence to join our Customer Success team.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing “I think” with “I know” to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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