The Digital Product Owner (DPO) serves as the primary representative of business stakeholders, responsible for eliciting, analyzing, documenting, and communicating business needs to ensure delivery teams build effective, value-driven solutions. This role bridges business and technology, translating vision and strategy into executable work while guiding delivery teams through Agile and hybrid methodologies. The DPO plays a critical role in prioritizing work, managing risks, and ensuring alignment with business objectives, while maintaining a strong focus on customer needs, operational impact, and measurable outcomes.

Responsibilities:

• Represent business stakeholders by eliciting, understanding, refining, and communicating business requirements
• Partner with sponsors, SMEs, and stakeholders to define business vision, strategy, and customer needs
• Influence and engage stakeholders across business and enterprise functions
• Support business partners, including those new to execution frameworks, in articulating needs and requirements
• Serve as the day-to-day decision-maker for delivery teams, providing continual business guidance
• Create, refine, and manage epics, features, and user stories to support technical execution
• Own and prioritize the product backlog to align with strategic objectives and business value
• Accept or reject completed work based on defined acceptance criteria
• Evaluate new requirements, feedback, and defects; determine prioritization, deferral, or inclusion
• Define and track metrics related to business value, adoption, and operational impact
• Partner with process owners to measure benefits realization and performance outcomes
• Prepare business stakeholders for change by providing metrics, adoption strategies, and risk mitigation tactics