Our Client in need of a Desktop Support Technician .
Responsibilities:
- Provide frontline technical support for desktops, laptops, printers, applications, and peripheral devices
- Diagnose and resolve hardware, software, connectivity, VPN, and remote-access issues
- Set up, configure, and support operating systems, applications, and end-user equipment
- Track and manage incidents and service requests through ServiceNow or a comparable ticketing platform
- Escalate advanced technical issues to appropriate support teams when necessary
- Maintain clear documentation of solutions, procedures, and system updates
- Assist users with basic system and application guidance
- Support IT asset tracking and equipment lifecycle activities
- Follow established IT service processes while ensuring timely, customer-focused support
Requirements
- 1-3 years of experience in desktop support, help desk, or technical support
- Experience supporting Windows and/or macOS environments, Microsoft Office, and common desktop hardware
- Working knowledge of ServiceNow or a similar IT ticketing system
- Familiarity with networking fundamentals, VPN connectivity, and remote-support tools
- Strong technical troubleshooting and problem-solving abilities
- Effective written and verbal communication skills with the ability to assist non-technical users
- Ability to document technical processes, follow established workflows, and independently manage multiple priorities
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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