We’re seeking a Desktop Support Technician to support a fast-paced enterprise environment. This role is ideal for someone who thrives as the go-to IT resource, enjoys troubleshooting complex technical issues, and can work independently while supporting a large user base.
What You’ll Do:
- Desktop Support Technician will provide onsite and remote support for desktops, laptops, and mobile devices
- Troubleshoot hardware, software, Windows, and MacOS issues
- Support Microsoft 365, Adobe Suite, Autodesk, and other business applications
- Resolve network-related issues including DNS, DHCP, VPN, and endpoint connectivity
- Utilize Active Directory, Azure, SCCM, Intune, and JAMF to support users and devices
- Manage and resolve support tickets within defined service levels
- As a Desktop Support Technician, you will create and maintain technical documentation and knowledge articles
- Partner with Infrastructure, Security, and Enterprise IT teams to resolve escalated issues
- Lead and support technical projects from start to finish
Requirements
- 3-5+ years of Desktop Support or IT Support experience
- Strong experience supporting Windows and Mac environments
- Experience with Active Directory, Azure, and Exchange
- Excellent troubleshooting skills across hardware, software, and networking
- Strong communication, customer service, and follow-up skills
- Ability to work independently and prioritize effectively
Preferred Qualifications:
- Linux experience
- SCCM, Intune, or JAMF experience
- Experience supporting engineering or design software
- Manufacturing or enterprise environment experience
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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