Our Client is immediately adding a Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements.
Duties:
- Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
- Provide cross-divisional troubleshooting by updating and maintaining tickets
- Reimage PCs, backing up and restoring user data
- Install and validating correct software versions on devices and confirm functionality
- Utilize Wells utilities to troubleshoot end-user machine functionality
- Documenting service events accurately in work orders and ticketing systems
Requirements
- 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
- Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
- Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
- Previous experience working in ServiceNow (a plus) ticketing system or similar
- Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desk
- Strong customer communication and service skills
- Knowledge of two factor authentication
- Must be able to work independently in a fast-paced high-profile environment
- Able to work onsite at location Monday – Friday 8am – 5pm local time with flexibility to stay after 5pm if needed
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