The Design Director will elevate design quality, foster an inclusive design culture, and partner seamlessly across the ServiceNow organization. This leader will support our team of creative talent to do the best work of their careers. An ideal candidate has experience and is curious about technology, can build and maintain senior relationships, and influence large orgs and their leadership towards a collective future.
They have experience leading projects with internal teams, freelancers and managing external agencies. The ability to thrive in ambiguity, adopt new processes and embrace change is required.
An ideal candidate will have a strong background in design systems, and a proven track record of successfully leading integrated brand efforts. They are comfortable both as a leader and hands-on with creative tools when needed. They thrive in leading projects from initial strategy and briefing stages to final delivery of a finished product.
Design Director Responsibilities:
- Drive the global brand identity for all of ServiceNow products and services to ensure quality, consistency and scalability across all touchpoints
- Lead a high performing team to develop original, breakthrough brand systems, behaviors and design solutions that serve a global audience
- Foster and grow brand design culture through enabling world-class design
- Drive decision making processes and ways of working to improve performance, quality and integrated approaches to execution
- Lead with vision, influencing Marketing, Product and Business leadership to develop holistic brand systems
Qualifications
Qualifications
- 10+ years experience in design, building consumer brands globally
- 7+ years of demonstrated people management experience coaching and developing team members
- Experience leading with creative vision, purpose and innovation
- Experience driving brand solutions to business problems
- Experience building portfolio brands and working with brand architecture
- Experience across integrated design work: traditional, product, packaging, retail and experiential
- Experience recruiting talent and developing design careers
- Experience managing internal, external teams and agencies
- Experience collaborating, driving consensus among highly cross functional teams
- Exceptional communication and presentation skills. Can develop project and initiative presentations from strategy to execution.
- Experience partnering with and influencing marketing leadership and other executive stakeholders
- Expert with creative tools, Adobe creative cloud, Figma, Miro.
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