The Customer Support Representative will provide timely, professional, and accurate support Capital clients across email, live chat, phone, WhatsApp, and other support channel. This is an entry-level role suitable for fresh graduates or candidates with up to one year of experience who are looking to build a career in financial services  or CFD brokerage support.

Key Responsibilities

• Respond to client enquiries professionally and within agreed response times.
• Support clients with account access, client portal navigation, deposits, withdrawals, onboarding status, basic platform guidance, and general service requests.
• Log, categorize, update, and close tickets accurately in the CRM or ticketing system.
• Follow approved SOPs, scripts, templates, and escalation procedures.
• Escalate complaints, payment issues, trading-related queries, technical problems, and compliance-sensitive matters to senior team members or the relevant department.
• Maintain clear records of client interactions, internal updates, next actions, and resolutions.
• Follow up on pending cases to ensure clients are updated and issues are not left unresolved
• Participate in training on CFDs, MT4/MT5, client communication, complaint handling, and support workflows.
• Maintain professionalism, confidentiality, and regulatory awareness in all client interactions.
• Perform other support-related duties as assigned.

Skills & Qualifications

• Fresh graduate or up to one year of experience in customer support, financial services,  banking, brokerage, hospitality, or another client-facing role.
• Bachelor’s degree or diploma in Business, Finance, Economics, Banking, Marketing, or a related field is preferred.
• Strong written and verbal communication skills.
• Professional attitude, attention to detail, and willingness to learn.
• Ability to follow procedures and manage multiple client inquiries.
• Basic knowledge of financial markets, trading,  is an advantage but not mandatory
• Familiarity with CRM/helpdesk systems is an advantage.
• Arabic language capability is an advantage.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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