Our Client Currently looking for Customer Support Executive

What You’ll Actually Do

• Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request statuses accordingly.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the customer support manager.
• Perform other ad hoc tasks assigned by the customer support manager.

Who We’re Looking For

• Minimum of 1 year of experience in a customer service-related role
• Fluent communication skills in English
• Native speaker of  language
• Strong client-facing and communication skills
• Troubleshooting and multitasking capabilities
• Customer service orientation
• Minimum Bachelor’s degree in business administration or a related field
• Self-motivated and highly reliable personality

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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