Job Overview
The Customer Success Specialist works directly with ACA’s software clients to ensure they are getting the most out of our software products.
Your Key Responsibilities
• Implement new software clients, including account setup and training
• Resolve customer service issues by answering questions or referring clients to appropriate technical support resources
• Update Customer Success development team on client technical problems or issues
• Provide client feedback to the customer experience team for product improvement
• Proactively contact clients to ensure software is used to its full potential
• Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
Skills and attributes for success
• Bachelor’s Degree required with a major or concentration in business, accounting or finance preferred.
• Three (3) to Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus
• Experience with Zendesk software a plus
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Mandres Investments (UK) Ltd
