We are looking for motivated and curious Customer Success Managers to help build Scaled Revenue Suite (RS) Customer Success motion. You will have a unique opportunity to help shape how we create impact with customers at scale.
Scaled RS CSM’s will run targeted engagements with customers to ensure they are successful, growing, and maximizing their investment on Stripe. The ideal candidate will be a builder, someone who is analytical and creative who enjoys both defining and executing new processes. This role involves working closely with sales, partner managers, and operations teams to engage customers in product, payment, technical, and risk conversations.
Responsibilities
- Help scope, build, and execute processes and programmes to drive success for users across Revenue Suite product, at scale
- Manage account health of Revenue Suite customers via proactive outreach
- Serve as a trusted product advisor to customers by delivering digital and 1:many content on Revenue Suite product
- In coordination with account teams, support expansion of Revenue Suite customers – identifying & surfacing opportunities to ensure customers are successful
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
- 7+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales, preferably working with a technical product
- Strong business sense and ability to understand the drivers and strategy of our users’ businesses
- Proven experience with complex, regulated SaaS/Fintech products, particularly in domains like tax, compliance, or financial reporting
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills and ability to navigate data and people to find answers
- Strong operating rigor, including organizational and time management skills
- Strong business presence and presentation skills
- A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
- Motivation and flexibility to work well in a high-growth, dynamic environment
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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