Our Client Currently looking for Customer Success Lead

What You’ll Do

• Own a portfolio of strategic school and district partnerships end-to-end — serve as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery
• Build deep relationships with school stakeholders, and proactively identify opportunities to better support the students they serve
• Drive growth within your portfolio by helping counselors identify more students who could benefit from care – and help define how we operate as a team to grow referral volume
• Define new playbooks, metrics, and dashboards to ensure we keep our schools healthy and prioritize our time efficiently
• Leverage AI to automate repetitive workflows so the team can spend more time on the relationships that move the needle
• Collaborate with Ops, Product, Growth, and Clinical teams to resolve issues, improve the partner experience, and share frontline insights that shape how Marble serves schools

Who You Are

• 4-5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment
• Proven sales, customer success, or business development track record, ideally in a B2B2C or B2C setting where you consistently exceeded growth / sales / upselling targets
• High EQ – you quickly build trust with busy partners, understand their context, and navigate tough conversations with clarity and grace
• AI-native – you actively use AI tools to automate workflows, draft communications, and surface insights, and you’re always looking for new ways to multiply your output
• Proven 0 to 1 builder – you don’t just operate without a playbook, you help write the playbook and turn it into processes the team can run
• Metrics-driven – You make sense of messy data and turn it into insights that drive decisions
• Scrappy and resourceful – you do whatever it takes to keep schools engaged, from running impromptu workshops to persistently following up when things stall
• A natural coach – you raise the bar for the people around you, and you’re excited by the prospect of growing into a team leadership role as we scale
• Based in New York or willing to relocate — we work from our SoHo office three days per week
• Mission-driven and energized by improving access to mental health care for kids

Bonus:

• Experience at an early-stage startup, ideally in a founding role (e.g., Sales, Success, CX)
• Experience in EdTech or working with K–12 educators and school-based stakeholders
• Background in or strong interest in mental health, psychology, or adjacent human-centered services

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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