Our Client is seeking a Customer Service Representative .
Essential Functions:
- Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned
- Responds to telephone inquiries, requests, and problems from merchants
- Troubleshoots, diagnoses, and provides merchants with solutions to resolve problems with service, authorization, and credit card processing terminals
- Communicates applicable policies, procedures, and practices to merchants
- Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits
Requirements
- High School diploma or equivalent
- Typically, at least six months of customer service experience
Preferred Skills/Experience:
- Effective telephone, interpersonal and verbal communication skills
- Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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