In this front-line role, you’ll provide outstanding customer service, manage inboundinquiries, and ensure they’re directed to the right teams. You’ll also support our Business Development team by capturing and progressing customer information—helping us continue delivering human-rights-focused, customer-centric service.

Key Responsibilities:

• Champion a person-centred approach, embedding customer goals in all interactions and decisions.
• Manage and direct all enquiries to the appropriate team .
• Handle support service enquiries with a customer-first, solution-focused mindset.
• Respond to customer queries professionally and within agreed timeframes.
• Capture and track support requests, aligning with relevant Lines of Business.
• Provide accurate information on Aruma’s services, NDIS, and regional operations.
• Ensure an exceptional customer experience for both new and existing clients.
• Escalate feedback and complaints promptly to the Service Sales Team Lead.
• Collaborate with the BD team on meet-and-greet coordination and follow-ups.
• Generate reports as required using established reporting tools.
• Proactively identify and support the implementation of process improvements.
• Assist in preparing reports, presentations, and administrative tasks.
• Maintain accurate records and timely responses for all enquiries.
• Support team goals through collaboration and continuous improvement.
• Contribute to organisational projects and strategic working groups.
• Partner with BD team to uncover opportunities and address engagement barriers.

About You:

• Hold a formal qualification in Office Administration or a related discipline (e.g. Business Administration).
• Ability to demonstrate advanced administration skills with proven experience managing documentation, data entry, scheduling, and support functions.
• Brings a strong background in customer service, ideally within fast-paced, high-volume call centre environments.
• Skilled in handling diverse customer inquiries with professionalism, efficiency, and empathy.
• Adept at multitasking, able to engage in clear, confident conversations while simultaneously capturing accurate notes and system updates.
• Comfortable using a range of business systems and technologies to support service delivery and workflow management.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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