Our Client Currently looking for Customer Comms Platform Manager
Key Responsibilities
Team Leadership & People Management:
– Lead, mentor, and develop a team of software engineers, functional analysts, and technical leads.
– Define team goals, manage performance, and foster a culture of continuous learning and innovation.
– Conduct regular 1:1s, performance reviews, and career development conversations.
– Recruit, onboard, and retain top engineering talent.
CCM Platform Ownership:
– Provide technical oversight and direction for solutions built on Quadient Inspire and xPression.
– Guide the team through complex technical issues, platform upgrades, and integration challenges.
– Ensure adherence to best practices in document design, data mapping, payload transformation, and distribution workflows.
– Partner with architects and product owners to define scalable, maintainable CCM solutions.
– Oversee end-to-end delivery from requirements through testing, deployment, and support.
AI Strategy & Adoption:
– Champion the adoption of AI tools and engineering practices within the team.
– Identify opportunities to leverage AI/ML for automation, code generation, testing, and workflow optimization.
– Enable and empower engineers to integrate AI assistants (e.g., GitHub Copilot, LLM-based agents) into their daily development practices.
– Partner with cross-functional teams to evaluate and pilot emerging AI technologies relevant to CCM and enterprise communications.
– Lead by example – actively using and advocating for AI-driven approaches to engineering delivery.
Delivery & Program Management:
– Manage delivery commitments, sprint planning, capacity, and roadmap execution in an Agile/SAFe environment.
– Proactively identify and resolve risks, dependencies, and blockers.
– Communicate status, progress, and escalations effectively to senior leadership and stakeholders.
– Ensure quality standards, security requirements, and compliance obligations are met across all deliverables.
Required Qualifications
– BA/BS in Computer Science, Information Systems, or a related field.
– 8+ years of experience in software engineering or technical analysis, with 3+ years in a people management or engineering lead role.
– Hands-on experience with Quadient Inspire or other CCM platforms (xPression, Documaker, Exstream ).
– Solid understanding of CCM workflows including document generation, archiving, and multi-channel distribution (print, email, SMS, fax).
– Demonstrated track record of leading engineering teams in an Agile/SAFe delivery environment.
– Working knowledge of AI tools and a genuine passion for driving AI adoption within engineering teams.
– Strong stakeholder management, communication, and cross-functional collaboration skills.
Leadership & Soft Skills:
– Servant-leader mindset with a focus on team growth and empowerment.
– Strong decision-making and prioritization abilities in a fast-paced environment.
– Ability to balance hands-on technical involvement with strategic leadership responsibilities.
– Excellent problem-solving skills with a bias toward action and continuous improvement.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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