The Content Project Manager will join the Customer Experience Marketing team to transform complex content into clear, practical onboarding resources, training materials, and how-to guides-all aligned to our Support At Every Step strategy. They will also help manage Customer Experience survey feedback, ensuring insights are routed to the appropriate teams for timely follow-up.
What You’ll Do:
- Manage the creation, production, and upkeep of customer-facing and internal support content
- Simplify complex workflows into clear, user-friendly materials
- Keep our content library organized and up to date
- Collaborate cross-functionally with Platform, Marketing, Customer Success, Sales, and Research teams
- Monitor Customer Experience survey feedback and route insights to the appropriate teams to support timely, thoughtful follow-up
Requirements
- Proven experience in technical writing or content management (edTech/SaaS a plus)
- Strong ownership of documentation processes
- Exceptional writing, editing, and project management skills
- Comfort with fast-paced, collaborative work
- Tools: Adobe Acrobat Pro, Microsoft Office, Asana, SharePoint
- Bonus: LMS platform experience
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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