Our Client is seeking a Consumer Loan Processor for a remote role.
Principal Duties Include:
- Responsible for origination, processing and closing of consumer loans in an automated environment; Works as part of a team handling contractor, sponsor and customer relationships
- Ability to work as part of a team, to build and maintain a culture of exceptional customer service, handle production flow within established deadlines and work to error-free quality standards
- Responsible for meeting established loan processing timelines and quality targets; Maintain high volume and quality in loan production; Review and analyze the effectiveness of the programs, recommend change as needed and works as part of the implementation team
- Work with the Underwriter to ensure that loan decisions are within established matrices appropriate to the loan type
- Effectively communicate lending status and decisions with consumers and contractors, providing friendly, knowledgeable and extraordinary service to all parties; Accurately maintain all records in the loan processing database in a timely fashion, efficiently process applications and produce accurate and correct documents
- Ensure compliance for all lending procedures including bank and/or regulatory procedures, policies, requirements, laws, rules, and/or regulations; Ensures compliance with company policies and procedures and makes suggestions for improvements to procedures
- Ensure that all interactions with customers, sponsors and contractors meet world class customer service standards
- Other duties as assigned
Requirements
- Bachelor’s degree or a combination of equivalent experience and education
- 3-5 years of experience in Consumer Lending, with knowledge of Consumer Lending laws and regulations
- Excellent analytical and critical thinking skills with the ability to recognize potential red flags, inconsistencies within files documentation and other problem areas and initiate proper mitigation action
- Exceptional interpersonal, organizational and teamwork skills; strong verbal and written communication skills
- Excellent time management skills and the ability to set and shift priorities as needed, to work under time and deadline pressure, and to effectively manage a large workload
- Proficient in Google Suite and Microsoft Office Suite with the ability to quickly learn new technology platforms
Preferred Qualifications:
- Ability to work evening/weekend shifts
- Experience in a Call Center/call queue environment
- Experience in Mortgage Processing
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