Our Client is seeking a Communications Content Manager.

Responsibilities:

• Define project scope, governance model, content migration plan, and success criteria
• Work closely with the IT Project Manager to lead end-to-end project management for the intranet development and staggered rollout – from requirements gathering and vendor coordination to implementation, testing, and launch
• Develop, manage, and track detailed project plans, timelines, resourcing, and budgets
• Partner closely with internal stakeholders from Communications, IT, HR, Marketing, Operations, and Field support across multiple brands and geographies
• Align stakeholders around a shared vision and implementation roadmap; Ensure consistent brand representation across all platform components
• Lead migration of content from current franchisee communications platform to new intranet across four distinct brand portals, as well as current corporate intranet
• Launch a net-new intranet portal for international markets
• Design content governance structure, workflows, and contributor training guides
• Develop and deploy scalable change management and user adoption plan for both corporate and frontline users
• Coordinate vendor and technology partner activities, ensuring delivery on time and on spec
• Drive content planning, governance, and contributor onboarding strategies across global teams
• Track adoption metrics, user feedback, and platform performance to guide enhancements post-launch
• Define and monitor success metrics post-launch and implement continuous improvement plans
• Ensure accessibility, usability, and scalability of the platform across diverse markets and user groups