Our client is seeking a Collections Officer

Responsibilities

· Follow up with customers on overdue payments via phone calls, emails, message service.

· Negotiate payment plans and settlement terms in line with company policies

· Use skip tracing and collection tools to locate unreachable customers

· Maintain accurate records of collection activities, commitments, and follow-ups

· Coordinate with Sales, Billing, Customer Support, and Finance teams to resolve disputes

· Prepare daily, weekly, and monthly collection reports

· Identify high-risk or non-responsive accounts and escalate for legal/action review

· Ensure compliance with internal policies, data privacy, and regulatory requirements

· Maintain professional and ethical communication with customers at all times

Requirements & Qualifications

· Minimum Education: High School / Diploma (Bachelor’s Degree preferred)

· Minimum Experience: 2 years in collections, banking, credit control, or customer service

· Experience in fintech, financial services, or collection agencies preferred

· Basic knowledge of UAE financial regulations is an advantage

· Proficiency in MS Excel and collection management systems

Skills & Competencies

· Strong communication and negotiation skills

· Ability to handle difficult conversations professionally

· Good time management and organizational skills

· Attention to detail and record-keeping accuracy

· Customer-focused and solution-oriented mindset

· Ability to work under pressure and meet targets

· High level of integrity and confidentiality

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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