We are seeking an experienced manager to help us scale our Premium Loyalty Program, who possesses in-depth knowledge of the Fintech industry and is willing to travel and meet with our clients.

• Customer-Centric & Proactive: Understand the client’s needs and be prepared to engage, listen, and respond promptly to accommodate requests.
• Relationship Builder: Develop strong, trust-based relationships with high-value customers to ensure consistent communication and a personalised, high-touch experience.
• Results-driven Achiever: Solutions-oriented and taking ownership of ensuring customer satisfaction by making things happen, and delivering on commitments.
• Premium Service & Retention Partner: You are passionate about delivering excellent service and are excited by the challenge of growing customer loyalty in a highly competitive environment

Responsibilities

• Build and maintain trusting relationships with a portfolio of assigned priority customers, where you will lead the correspondence with them, address their concerns, and resolve their issues promptly and effectively.
• Analyse customer feedback and behavioural data to identify trends and tailor loyalty initiatives.
• Drive strategic initiatives aimed at increasing customer lifetime and reducing churn.
• Work cross-functionally with operations and subsidiaries to resolve strategic customer issues.
• Develop new processes and procedures to upscale and enhance the program.
• Responsible for organising dedicated events and networking opportunities for strategic customers in relevant countries.
• Develop targeted re-engagement campaigns for active and inactive strategic customers.
• Work under strict regulations while maintaining a “can-do” approach.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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