As an Associate Renewal Account Manager, your primary responsibility will be to own and execute the renewal strategy and lifecycle for assigned accounts.
Specifically, your focus will be to:

• Develop proactive renewal plans for assigned customers while identifying risk and expansion opportunities.
• Manage and execute the full renewal lifecycle, ensuring timely and accurate contract completion.
• Negotiate terms, coordinate approvals, and resolve customer or partner issues impacting renewal execution.
• Serve as the primary commercial contact for assigned accounts regarding renewals, upsells, and pricing guidance.
• Conduct renewal review calls and provide consultative recommendations based on customer budgets and usage trends.
• Analyze account performance data to deliver accurate renewal forecasts leveraging Salesforce, Clari, and internal tools.
• Identify and qualify upsell and cross-sell opportunities in partnership with Sales and Customer Success teams.
• Participate in team initiatives and collaborate with leadership to refine renewal playbooks and best practices.

The skills and qualities you’ll bring include:

• Bring 1+ year(s) of experience in SaaS renewals or account management with a track record of meeting retention targets.
• Hold self and others responsible for driving outcomes and meeting commitments that deliver value for the business and customers.
• Think big and act small by breaking larger retention goals into smaller components, executing quickly, and assessing progress to achieve outcomes.
• Make efficient decisions that resolve challenges, enable momentum, and integrate diverse perspectives during complex negotiations.
• Communicate in a clear manner that conveys objectives and rationale to foster commitment from executives and procurement stakeholders.
• Demonstrate proficiency with Salesforce, Clari, or other CRM systems alongside strong analytical forecasting abilities.
• Show strong commercial acumen, initiative, and independence in managing a portfolio of SaaS accounts.
• Leverage background in cybersecurity or the technology industry to understand complex customer environments.
• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

• Are you interested in this position?

   

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