We are seeking an experienced Application Operations Engineer to support Asset Suite 9, NAMS, and related Enterprise Asset Management (EAM) applications within a mission-critical operational environment. This role is responsible for maintaining system availability, resolving technical issues, supporting maintenance and upgrade activities, and ensuring the reliability of applications that support asset management and operational processes.

Key Responsibilities:

• Provide day-to-day operational and technical support for NAMS and Asset Suite 9 environments
• Troubleshoot application, infrastructure, database connectivity, interface, printing, and user access issues
• Respond to incidents, application alerts, and service requests in accordance with established service level agreements
• Support system startups, shutdowns, failovers, switchovers, disaster recovery testing, and planned maintenance activities
• Perform validation activities following application upgrades, patching, server maintenance, database changes, and infrastructure work
• Coordinate issue resolution across application support, infrastructure, database, networking, cybersecurity, and vendor support teams
• Monitor application health and proactively identify availability, performance, and reliability risks
• Support system integrations, interfaces, scheduled jobs, batch processing, and data transfer activities
• Assist with user provisioning, access reviews, role assignments, and security-related support requirements
• Participate in root cause analysis and corrective action efforts for recurring or high-impact incidents
• Support testing, implementation, and deployment of application enhancements, patches, configuration updates, and infrastructure changes