The Accounting Operations Specialist is responsible for managing and resolving customer charge disputes across credit card and electronic payment channels. This role plays a critical part in protecting company revenue while ensuring compliance with card brand regulations and maintaining a positive customer experience. The ideal candidate is highly detail oriented, analytical, and experienced in dispute resolution, payment processing, or financial operations.

Key Responsibilities:

• Review, investigate, and resolve chargebacks and payment disputes in accordance with card network rules and internal policies
• Analyze transaction data and supporting documentation to determine dispute validity and appropriate response strategies
• Prepare and submit dispute responses and representment packages within required timeframes
• Communicate with internal teams including Finance, Customer Support, and Operations to gather necessary information
• Track dispute activity, outcomes, and trends to identify root causes and improvement opportunities
• Ensure compliance with Visa, Mastercard, American Express, Discover, and other applicable payment network regulations
• Maintain accurate records and documentation for audits and reporting purposes
• Assist with fraud prevention initiatives and process improvements related to payment disputes
• Support customer inquiries related to charge disputes with professionalism and accuracy