Our client is seeking a Account Associate
Responsibilities
What you’ll be doing
Portfolio Support
- Work directly with assigned KAM(s) to support day-to-day management of their portfolio
- Act as an additional point of contact for partners on operational matters, under the KAM’s guidance
- Help identify and flag risks (usage drop, churn signals, service issues) for the KAM to action
Training & Staff Engagement
- Conduct training and refresher sessions with restaurant staff to strengthen usage of Qlub’s solutions
- Run staff engagement activities to keep partner teams motivated and aligned on Qlub usage
- Troubleshoot on-the-ground issues and coordinate with Tech/Support when needed
Performance Monitoring & Reporting
- Review portfolio performance metrics (GMV, adoption rates, transaction trends) on a regular cadence
- Prepare and maintain monthly performance reports for the KAM’s portfolio
- Surface trends and insights to the KAM to support account strategy and prioritization
Cross-Functional Collaboration
- Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner issues quickly
- Share feedback from staff/partner interactions to help improve processes and materials
- Support the KAM in preparing for partner meetings/QBRs with performance data and talking points
What you’ll own
- Drive staff training and engagement across your accounts, ensuring consistent, confident usage of Qlub’s solutions at the venue level
- Deliver monthly performance reporting for your portfolio, turning raw metrics into clear insights and talking points for the KAM
- Resolve on-the-ground partner issues quickly, coordinating with Tech, Support, and Onboarding so nothing falls through the cracks
Who you are
- You’ve done this before in a fast-moving, high-growth environment
- You move fast and make strong decisions with incomplete information
- You take real ownership and think like an operator, not a coordinator
- You’re energized by solving problems and creating exceptional experiences for restaurant partners and their customers
- You’re highly organized, proactive, and able to manage multiple priorities without losing attention to detail
- You enjoy working directly with customers, building relationships, and helping partners succeed
What you’ll need
- A valid driving license and access to a car are required
- 0-2 years of experience in account support, onboarding, training, or F&B/tech operations
- Strong communication and presentation skills; comfortable engaging restaurant staff and, occasionally, decision-makers
- Analytical and detail-oriented, comfortable working with performance data and building reports
- Highly organized, able to juggle multiple portfolios/tasks in a fast-paced environment
- Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
- Fluency in English is a must
- Comfortable working in a fast-paced, evolving environment where priorities can shift quickly
Nice to have
- Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
- Fluency in Arabic is a plus
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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