The field of Human Resources (HR) is swiftly evolving, and at the forefront of this shift are two revolutionary technologies: Artificial Intelligence (AI) and automation. As we navigate further into the digital era, HR professionals and hiring managers are on the brink of a transformative period that pledges to enhance processes, elevate candidate experiences, and unleash the full potential of their workforce.
This piece delves into the insights of two HR experts, Lorenzo Chiozzi, HR Director at Hikvision UK & Ireland, and Tess Hilson-Greener, CEO of AI Capability Ltd. They share their experiences and visions for incorporating AI and automation in HR. Alongside this, the article examines broader HR functions and how areas like talent management, administration, and onboarding can evolve and improve through the adoption of AI and automation.
Strengthening HR Operations with AI
OpenAI, the developers behind Chat GPT, released a research paper estimating that “80 percent of jobs can integrate generative AI technology.” In the realm of HR, there’s significant potential for companies to employ AI in performance evaluations, talent recruitment, assessing large candidate pools, administrative tasks, and other repetitive data-driven functions. This perspective is also shared by Josh Bersin, a leading thinker in AI for HR, who notes that much of HR’s data is “numerically focused, encompassing surveys, feedback forms, data,” which is then correlated with “business results against various people metrics.” AI and automation can support this data-driven HR approach, from designing employee engagement surveys to evaluating numerous CVs against job requirements and an ideal candidate profile.
In simple terms, AI relieves HR teams from administrative tasks, enabling them to concentrate on critical business projects. Lorenzo Chiozzi explains, “In recruitment, you can utilize predictive analysis, interview scheduling, chatbots, and candidate sourcing to enhance productivity. Reporting has evolved with predictive reporting and automated report generation.” These AI-driven applications enable HR teams to work more efficiently, saving precious time and resources.
Tess Hilson-Greener echoes this sentiment, highlighting the diverse applications of AI and automation in HR. “These encompass talent acquisition and recruitment, employee engagement and performance management, workforce planning and analytics, learning and development, and HR operations and administration.” This demonstrates the broad array of possibilities that AI offers to HR teams, empowering them to strengthen various facets of talent management.
Digging deeper, Workable notes that AI can assist businesses in “predicting and planning outcomes using predictive analytics and machine learning.” This proves particularly valuable for small businesses lacking the resources or expertise to devise comprehensive HR strategies. Leveraging AI can help HR teams grasp best practices and case studies, which AI can digest and transform into actionable ideas tailored to individual organizations.
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