We are seeking an experienced BMC Helix CMDB Architect/Consultant to lead the design and implementation of a Configuration Management Database (CMDB) from the ground up. This consultant will partner with infrastructure, security, operations, and application teams to establish a scalable CMDB framework, define governance standards, and integrate authoritative data sources across the enterprise. The ideal candidate has recent hands-on experience implementing BMC Helix CMDB (22.x, 23.x, or newer) and has successfully owned CMDB architecture, data modeling, reconciliation strategy, and operational rollout from design through production support.
Responsibilities:
- Design and build a Helix CMDB from scratch or near-scratch
- Develop CMDB class structures, CI relationships, attributes, lifecycle states, and supporting data models
- Define and implement normalization, reconciliation, identification, and data quality processes
- Design and oversee integrations with infrastructure, network, security, cloud, monitoring, asset management, discovery, and configuration platforms
- Establish source-of-truth strategies, data ownership frameworks, feed governance, and operational processes
- Create dashboards and reporting focused on CMDB health, data quality, coverage, completeness, and reconciliation exceptions
- Document architecture decisions, implementation approach, runbooks, operational procedures, and support models
- Collaborate with technical and business stakeholders to ensure long-term sustainability and adoption of the CMDB platform
Requirements
- Recent hands-on experience implementing BMC Helix CMDB 22.x, 23.x, or newer
- Proven experience designing and building enterprise CMDB solutions from the ground up
Strong understanding of:
- Configuration Item (CI) modeling
- Relationship mapping
- Product Catalog management
- Identification and reconciliation rules
- Data normalization and governance
- Data quality controls and reporting
- Experience integrating multiple enterprise data sources through APIs, ETL processes, middleware, or native platform integrations
- Ability to define data ownership models, transformation logic, validation processes, and exception management workflows
- Strong documentation and stakeholder communication skills
Preferred Qualifications:
- Experience integrating data from tools such as Tenable, CrowdStrike, SCCM, Satellite, ServiceNow SAM, Aruba, Fortinet, or similar enterprise technologies
- Experience with Helix SaaS deployments and modern containerized/on-prem architectures
- Background in ETL frameworks, API-based ingestion, canonical data models, and enterprise reporting solutions
- Experience developing operational dashboards and governance processes for ongoing CMDB management
Important Note:
- Candidates with only general Helix administration, Remedy administration, ITSM workflow configuration, or incidental CMDB exposure will not be considered
- Candidates should be able to demonstrate direct ownership of CMDB architecture, implementation, data integration, and governance initiatives
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