The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for  most strategic and high-value accounts. This role owns the strategy, execution, and performance of enterprise client relationships, with a focus on retention, expansion, and measurable client impact. The VP serves as a senior partner to key customers while building the systems, talent, and cross-functional alignment required to drive durable growth across the portfolio.

You will:

• Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth
• Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts
• Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI
• Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships
• Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products
• Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions
• Establish feedback loops that translate client insights into product and business improvements
• Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity
• Monitor industry trends, regulatory changes, and competitive dynamics to position  as a trusted partner in financial services and fintech
• Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts
• Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), with responsibility for retention, expansion, and client outcomes
• Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments
• Strong executive presence with experience engaging senior stakeholders and navigating complex client organizations
• Deep experience driving revenue growth through expansion strategies and long-term relationship management
• Operational rigor with the ability to implement scalable processes, metrics, and forecasting models
• Strong business judgment and ability to connect client needs to product and commercial strategy
• Experience in financial services, fintech, or credit-related industries preferred
• Entrepreneurial mindset with a bias toward ownership and accountability
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

• Are you interested in this position?

   

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