We are seeking a customer-focused Technology Support Technician to join a collaborative IT team supporting employees across the organization. This role is ideal for someone who enjoys solving technical problems, helping people, and delivering an exceptional support experience. The Technology Support Technician will provide day-to-day technical support for hardware, software, systems, and end-user issues while serving as a trusted resource for employees at all levels. Success in this role requires strong communication skills, attention to detail, and a passion for helping others.

Key Responsibilities:

• Provide frontline technical support for desktops, laptops, mobile devices, printers, and business applications
• Troubleshoot and resolve hardware, software, network, and account-related issues
• Respond to support requests and communicate clearly with users throughout the resolution process
• Assist with employee onboarding and offboarding, including equipment setup, account provisioning, and access management
• Document issues, resolutions, and support activities within the ticketing system
• Escalate complex issues when necessary and collaborate with other IT team members to ensure timely resolution
• Maintain inventory and assist with technology deployments, upgrades, and equipment replacements
• Support Microsoft 365 and other business-critical applications
• Contribute to process improvements and help identify opportunities to enhance the end-user experience