Our Client is seeking a Technical Knowledge Manager .
Project Duties:
- Editing knowledge-base articles written by support engineers
- Applying style rules and ensuring style compliance across the organization
- Helping support engineers to understand and apply the following: American English mechanics (grammar, punctuation, etc.); Technical-writing concepts; Usability; Clarity; Information organization
- Ensuring technical accuracy
- Managing the knowledge-base article workflow and settings
- Updating internal process guides
- Editing best-practice guides and training modules
- Applying basic metrics to ensure quality
- Ensuring that content is maximized for internationalization and localization
Requirements
- Bachelor’s degree or higher in Technical Writing, English, Journalism, or other writing discipline or a closely related field
- 4+ years of software technical writing and/or technical editing experience
- 2+ years in project management, education program coordination, or related field
- English as a first language with exceptional written English, grammar, punctuation, and editing skills
- Experience editing content created by engineers, support engineers, and technical subject matter experts
- Experience working within software or technology environments
- Strong technical editing skills with the ability to improve clarity, readability, usability, and content organization while maintaining technical accuracy
- Experience enforcing style guides, writing standards, and content quality controls
- Experience supporting content such as knowledge base articles, process documentation, web content, training materials, online help, and technical communications
- Ability to create consistent, professional documentation across content authored by global contributors, including English-as-second-language writers
- Strong collaboration skills and ability to partner with technical teams whose primary responsibility is not writing
- Strong organizational skills and ability to multitask
- Sharp attention to detail
- Ability to work independently and with a team and adapt to changing requirements
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, TechSmith Snagit, Acrolinx or other style-compliance tool a plus, Collaboration tools
Preferred Skills:
- Knowledge management experience
- Content governance and content audit experience
- Course development, training content, or e-learning content experience
- Content strategy experience
- Experience applying content metrics and quality measurements
- Project management or program coordination experience
- Experience supporting internationalization and localization efforts
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