We are seeking an IT support professional to provide technical assistance, troubleshoot issues, and support end users across hardware, software, and account management functions.
Responsibilities:
- Respond to support requests and resolve technical issues
- Document incidents and solutions within a ticketing system
- Identify recurring problems and escalate as needed
- Configure, deploy, and maintain computers, mobile devices, and peripherals
- Support users via phone, email, remote tools, and in person
- Troubleshoot Windows, macOS, Microsoft 365, and business applications
- Perform user account administration, including password resets and access management
- Assist with onboarding and offboarding, including equipment provisioning and recovery
- Coordinate hardware repairs, replacements, and vendor service requests
- Manage inventory and device lifecycle activities
- Escalate complex issues to advanced support teams
- Maintain documentation and contribute to process improvements
- Follow security, privacy, and compliance requirements
- Provide professional, customer-focused support and collaborate effectively with team members
Requirements
- High School diploma/GED or equivalent required; Additional education or relevant experience may be considered in lieu of degree requirements
- 4+ years supporting end-user technology, including hardware, software, and device deployment
- Experience in a service desk, technical support, customer service, or high-volume support environment
- Experience with identity and access management, Microsoft 365 administration, remote support tools, and IT service management platforms
- Familiarity with mobile device support, including iOS, Android, and device management solutions
- Working knowledge of Windows and macOS environments
- Strong communication, presentation, and interpersonal skills
- Proficiency with Microsoft Office applications and the ability to quickly learn new technologies
- Customer-focused with strong organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with business systems, reporting tools, CRM platforms, or enterprise applications is a plus
Schedule:
- Day shift position with an early start time
- Occasional weekend availability may be required based on business needs
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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