Our Client  is seeking a ServiceNow Business Process Consultant (BPC) to lead process design, requirements definition, and solution alignment across Public Sector Digital Services (PSDS) initiatives. Summary: This role is responsible for translating government agency needs into standardized, repeatable workflows and accelerator frameworks that support rapid ServiceNow deployments. The BPC will play a key role in helping define -implementation-ready- process models and automation blueprints that enable delivery timelines to be compressed toward ~100-day implementations.

Key Responsibilities:

Process Discovery & Requirements Definition:

• Lead discovery workshops with public sector stakeholders (federal, state, local)

Gather and document:

• Current-state (manual or fragmented) processes
• Future-state digital workflows
• Business, regulatory, and compliance requirements

Translate agency needs into:

• User stories, process flows, and functional requirements
• Identify standardization opportunities across agencies and use cases

PSDS Process Design (Core Focus): Design end-to-end business processes aligned to PSDS capabilities:

• Citizen/constituent services
• Case management and service delivery
• Government employee workflows

Define:

• Intake models and request types
• Case lifecycle stages and SLAs
• Escalation and resolution workflows
• Ensure alignment to ServiceNow best practices and out-of-the-box capabilities

Accelerator & Framework Development:

• Help define and document PSDS accelerators and reusable process frameworks